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Try at Home's FAQ

HOW MUCH DOES IT COST?

When all is said and done, the at-home ring preview is FREE. Initially you will be charged a $10 fee per ring, however upon return of the samples, you receive a refund. Delivery is FREE in the US and includes a pre-paid return envelope, so you don’t have to worry about the cost of shipping it back to us either!

WHY SHOULD I ORDER SAMPLES?

A variety of reasons. Get the perfect fit – try on a range of sizes and shapes; try them at different times of the day- most people find their finger size fluctuates at different times of the day and climates. We also include a ring sizer so you can find the exact measurement.

A chance to look closely at the design before making the purchase; you can see the detailing of an engagement ring setting or how a shaped wedding ring will look alongside your engagement ring.

One of the most important elements to our at-home ring preview service is the 30 day price freeze - if the price of your ring goes up between when you order the samples and when you place the real order, your purchase price will be locked in from the time you order your samples, potentially saving you hundreds of dollars.

DO YOU HAVE SAMPLES OF EVERY RING ON YOUR WEBSITE?

While we do have an extensive collection of samples, we do not have all available sizes for our shaped and engagement rings. Therefore, if we do not have the size you specified available, we will select the nearest size to it in order for you to check either the shape against your engagement ring, or the style of engagement ring you are interested in (for shaped rings, the shaped part of the ring will remain the same in all sizes)

We will also include a plain wedding ring in the size you have selected in order for you to check the size and fit.

If ordering an engagement ring sample, they will be set with a cubic zirconia. If you have requested a carat weight other than what the sample is set with, we will include an extra cubic zirconia so you can see the size stone you plan to order.

HOW LONG CAN I KEEP MY SAMPLES FOR?

We ask that all rings be returned within seven (7) days, however if you need to hang on to them a little bit longer, don’t sweat it – just give us a call and we’ll work with you.

WHAT DO I DO IF I NEED MORE SAMPLES?

While we limit customer to five (5) sample rings per order, if you receive them and still need to check out more options don’t worry. Go forward with a new order in the same manner you did the first. Please mention in the notes section, on the checkout page, that you already have samples. You can then send them all back together in the same pre-paid envelope. Please don’t hesitate to give us a call if you have any questions about our at-home ring preview service at all!

HOW DO I RETURN THE SAMPLES?

You will receive a pre-paid envelope with your samples to return them in - Simply drop it in the nearest mailbox.